I. Main duties (List the main duties and responsibilities to fulfill. Start with the most important one)

1. Perform observation on field/visit retail shops and observe how staff in the shop interact with customers to identify areas of improvement; and communicate found issues to Manager and related persons for improvements;
2. Work closely with Shop Manager/ Regional Managers to develop necessary training materials, and determine proper training courses/topics both for individuals and teams, for new and the current ones;
3. Create course and training manuals to meet specific Retail training needs;
4. Monitor training programmes and manuals to ensure that they are effective and up-to-date;
5. Design, modify & format training manuals/presentations;
6. Take pictures/video, and collect necessary information to develop new manuals, and update available manuals;
7. Deliver/ facilitate training to Staff and Shop Managers;
8. Involve related Key Employees/ Key Managers in the related training topics;
9. Facilitate training courses;
10. Collect and manage training documents orderly and properly;
11. Maintain up-to-date records of all trainings delivered in hard and soft files and produce related reports as required.
12. Ensure training targets are met and maintained in accordance with current company and department’s requirements;
13. Propose proper ideas/suggestion to improve/ refresh the training activities;

II. Requirements (List the minimum requirement to fulfill the job)

1. Work experience as a Retail Trainer, Sales Trainer, or similar role;
2. Experience in retail industry;
3. Availability to travel and visit all retail shops;
4. Ability to manage the full training cycle, including analysis, design, build, delivery, evaluation of a range of training programs for retail;
5. Excellent presentation, communication and interpersonal skills;
6. Advanced MS office (Word, Excel, Powerpoint), and training techniques.