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I. Main duties (List the main duties and responsibilities to fulfill. Start with the most important one)
- Perform observation on field/visit retail shops and observe how staff in the shop interact with customers to identify areas of improvement; and communicate found issues to Manager and related persons for improvements;
- Work closely with Shop Manager/ Regional Managers to develop necessary training materials, and determine proper training courses/topics both for individuals and teams, for new and the current ones;
- Create course and training manuals to meet specific Retail training needs;
- Monitor training programmes and manuals to ensure that they are effective and up-to-date;
- Design, modify & format training manuals/presentations;
- Take pictures/video, and collect necessary information to develop new manuals, and update available manuals;
- Deliver/ facilitate training to Staff and Shop Managers;
- Involve related Key Employees/ Key Managers in the related training topics;
- Facilitate training courses;
- Collect and manage training documents orderly and properly;
- Maintain up-to-date records of all trainings delivered in hard and soft files and produce related reports as required.
- Ensure training targets are met and maintained in accordance with current company and department’s requirements;
- Propose proper ideas/suggestion to improve/ refresh the training activities;
II. Requirements (List the minimum requirement to fulfill the job)
- Work experience as a Retail Trainer, Sales Trainer, or similar role;
- Experience in retail industry;
- Availability to travel and visit all retail shops;
- Ability to manage the full training cycle, including analysis, design, build, delivery, evaluation of a range of training programs for retail;
- Excellent presentation, communication and interpersonal skills;
- Advanced MS office (Word, Excel, Powerpoint), and training techniques.